How to Buy Real Madrid Tickets Without Getting Burned

A Bernabéu ticket is easy to find online, and far fewer of the sellers are Real Madrid than it first appears. Buying real madrid tickets is not hard if you go to the club, and it can go badly wrong if you don’t. This guide is about doing it the club’s way.

It covers the two official websites for general tickets, who gets to buy first, what tickets cost, and the rules that catch visitors out. For the wider picture of watching football in the city, including Atlético and the smaller clubs, see our football in Madrid guide; if you want to see the stadium on a non-match day, the Bernabéu stadium tour guide covers the tour, which is a separate ticket. Prices and rules were checked in October 2026 against Real Madrid’s own ticketing pages and conditions.

Real Madrid Tickets at a Glance

Where to Buy: Two Official Websites

For general tickets, Real Madrid names two official websites: its own, realmadrid.com, and entradas.com. VIP and hospitality seats can also be bought directly from the club’s VIP area by email ([email protected]), and the club supplies tickets to travel agencies that sell match packages, though it takes no responsibility for the packages themselves. Anyone else is a third party, and the club says plainly that it won’t help if something goes wrong with a ticket bought through an unofficial channel.

That matters because the rest of the market is large and convincing. Resale platforms and unofficial ticket sellers can all offer something that looks like a Bernabéu ticket, but the club’s own conditions prohibit selling tickets on to third parties.

Why resale tickets go wrong

Member tickets are where resale goes wrong most visibly. Socio and Premium tickets are personal and non-transferable, staff can check ID or membership cards, and anyone using a ticket that isn’t theirs can be refused entry or removed from the stadium. If that happens, the club won’t step in.

The safe rule is simple: for general tickets, if the seller isn’t realmadrid.com or entradas.com, don’t buy.

Who Gets Tickets First

Real Madrid sells each match in windows by buyer group, and publishes the calendar for each game on its tickets page. The order is:

1. Socios, the club’s full members.
2. Madridista Platinum, Premium and Junior members of the supporters’ programme.
3. The general public.

Priority depends on availability, and the club says some matches have no priority window at all because of how the fixtures are scheduled. Whatever reaches general sale after the members have bought is what visitors can get.

Is Madridista Premium worth it?

Madridista Premium costs €35 a year and Junior membership €15, both with early access to tickets, and there is also a free Madridista tier. Premium puts you in the second priority group, behind the socios but ahead of the general public, which is worth having for a big match that might sell out before general sale. It doesn’t guarantee you a ticket. For an ordinary league game, the €35 is often money you don’t need to spend; for a derby, a Clásico or a Champions League knockout game, it is a modest price for a better chance.

What Real Madrid Tickets Cost

The club publishes prices match by match, for each competition and buyer group, so there is no single price list. As a guide to the level, the tickets page in October 2026 listed these two home games:

Expect prices to rise with the size of the game and the position of the seat; the opening “from” price is for the cheapest available zone. Check the price table on each match’s own page when it goes on sale.

Dates, Kick-off Times and Planning Your Trip

Here is the trap for travellers: some Real Madrid tickets go on sale before the competition has fixed the date and time of the match. The club says the final date and kick-off are confirmed by the organiser of each competition. LaLiga schedules league games on Sundays by default, but a match can be moved to the Saturday or another day of the week, at a time you didn’t plan for, and tickets can’t be changed or refunded.

• If you are flying in for one game, keep a day or two either side of the provisional date free.
• Book flexible flights and hotels where you can.
• Watch the match page for the confirmed date and time before you lock in the rest of the trip.

Buying Step by Step

1. Find the match on realmadrid.com’s tickets page and check its sales calendar for when general sale opens.
2. Be online when your window opens. Popular games go quickly.
3. Pay by card. Card payments need PSD2 strong authentication and 3D Secure, so have your banking app or texts to hand.
4. Get your tickets using the download instructions in your confirmation email.
5. Buy a ticket for everyone. Every person entering needs a ticket or valid admission document, whatever their age, babies included.

Wheelchair users need tickets in the stadium’s designated areas; a ticket for another area can be refused at the gate.

What to Know Before Matchday

• No luggage storage. The Bernabéu has no left-luggage service, and suitcases, pushchairs and other bulky items aren’t allowed in. Leave bags at your hotel.
• Ticket won’t scan? Go to the incident office, and keep the ticket: you need it for any complaint.
• Help from the club: Real Madrid’s public enquiries line is +34 91 121 00 90, and the email is [email protected], daily from 09:00 to 21:00.

The stadium has been rebranded and you will now see it called simply the Bernabéu on the club’s own materials, so don’t be thrown if your ticket doesn’t say “Santiago”.

If You Can’t Get a Ticket

Big games sell out. If that happens, don’t fall back on resale. Instead:

• Take the Bernabéu stadium tour, which the club sells separately from match tickets.
• Look at another Madrid club playing at home that weekend; our football in Madrid guide covers the options.
• Watch the game in a bar with a crowd of Madridistas, which is a very Madrid way to spend a match night.

The Verdict

Buy general tickets from realmadrid.com or entradas.com, buy in your own name, and treat resale as a risk the club won’t help you with. For an ordinary league game, wait for general sale; for a match everybody wants, the €35 Madridista Premium membership is the easiest legitimate way to move up the queue. And keep the trip flexible until LaLiga or UEFA has confirmed the date and kick-off.

Frequently Asked Questions

Where can I buy official Real Madrid tickets?

General tickets are sold only on realmadrid.com and entradas.com; VIP seats can also be bought from the club’s VIP area by email. The club doesn’t sell by phone and takes no responsibility for tickets bought anywhere else.

How much are Real Madrid tickets?

Prices are set per match. In October 2026, general tickets started at €75 for a La Liga game against Sevilla and at €100 for a Champions League game against RB Leipzig, with VIP tickets from €325 and €375.

Can I buy Real Madrid tickets from a resale site?

You can, but you shouldn’t. The club’s conditions prohibit selling tickets on, member tickets are personal and can be checked against ID, and the club won’t help if a resale ticket fails.

Can I get a refund on a Real Madrid ticket?

No. Real Madrid doesn’t change or refund tickets, even if the match date moves.

Do children need a ticket for the Bernabéu?

Yes. Everyone entering needs a ticket or a valid admission document, whatever their age.

Can I bring a suitcase to the Bernabéu?

No. Suitcases, pushchairs and bulky items aren’t allowed, and the stadium has no luggage storage.

Once you have your ticket, our Bernabéu matchday guide covers getting to the stadium while its Metro station is closed, the bag rules and how re-entry works.

Related Madrid Guides

• Football in Madrid
• Bernabéu stadium tour tickets
• Salamanca neighbourhood guide
• Madrid Metro map guide
• Where to stay in Madrid

Photo Credits

Bernabéu stands and roof screen: Estadio Santiago Bernabeu (53988406201) by Daniel from Glasgow, United Kingdom, CC BY 2.0, via Wikimedia Commons.

The Bernabéu before an event: 2025 NFL Madrid Game 2 by Badefa, CC0, via Wikimedia Commons.

Bernabéu pitch and roof: Estadio Santiago Bernabeu (53987507417) by Daniel from Glasgow, United Kingdom, CC BY 2.0, via Wikimedia Commons.